Family of nine claims TGI Friday not letting them book table is ‘discrimination’

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A family of nine refused a table at TGI Friday's said it was "discrimination" and vowed never to return.

Jenny Robinson blasted the American chain restaurant after being told they were not taking bookings of more than six people.

The mum from Lincoln was left fuming after her family weren't able to celebrate her autistic son's birthday at the chain last Saturday, Lincolnshire Live reports.

Jenny, her husband Rob, their three children and Mr Robinson's four grandchildren all live under the same roof in Lincoln.

When they tried to book they found that the new High Street eatery was full and asked for other available days.

Mrs Robinson was told it was not taking bookings of more than six people even though they were all from the same household.

She told Lincolnshire Live that she and her family felt discriminated against.

"When I rang them up to see if they had other available dates, Fridays told me that it was company policy not to allow multiple tables as they do not want people to go from one table to another," Mrs Robinson explained.

"We are living in the same house and we have done throughout because none of the kids have left home as of yet.

"They say they are following government guidelines but there is nothing in those guidelines about having multiple tables from the same household.

"This is discrimination at its finest."

UK government guidelines currently state that you can meet in a group of six or a larger group of any size from up to two households, indoors in places such as restaurants.

The 43-year-old mum added: "Any other restaurant will allow us to go on a table of five and a table of four.

"They [Fridays] say it is company policy not to allow multiple tables which absolutely made me angry as I could easily book in online as a table of five and four and they would not know any different.

"This has absolutely put us off visiting Fridays again in the future.

"I might say to my husband to one day take my son there but we will never go there as a family ever because the way they have made us feel is outrageous.

"This was the first time we have tried to go out for some food since the Eat Out to Help Out scheme as we can't normally afford it."

Mrs Robinson tweeted about her experience last week, to which the main Fridays account responded.

They said: "At the moment we are able to accept tables of up to six people per party, regardless of household size.

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"This is part of our COVID-19 safety management controls in order to ensure social distancing and keep our teams and guests safe."

A TGI Friday spokeswoman added: "Every booking is treated by our system as an individual booking and is randomly allocated, therefore we would not be able to guarantee bookings made at the same time will be near each other in the restaurant."

TGI Friday has been contacted for comment by the Daily Star.

  • Family
  • Food
  • Lockdown

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